Privacy Policy

SECTION 1 – COLLECTION AND USE OF PERSONAL INFORMATION

When you make a purchase from our store, we collect personal information that you voluntarily provide to us during the checkout process. This may include your name, billing and shipping addresses, email address, phone number, and payment details. This information is used solely to process and fulfill your order, communicate with you regarding your purchase, and provide customer support as needed.

In addition, when you browse our store, we may automatically collect technical data such as your internet protocol (IP) address, browser type, device information, and referring URLs. This information helps us analyze user behavior, improve our website functionality, and enhance your overall shopping experience.

If you opt in to receive marketing communications, we may use your email address to send you updates about our store, new products, promotional offers, and other relevant content. You can unsubscribe from these communications at any time by following the instructions included in our emails.

For further information about how your personal data is handled and protected, please refer to our Privacy Policy.

SECTION 2 – CONSENT

How do we obtain your consent?
By providing personal information during a transaction—such as verifying your payment method, placing an order, arranging delivery, or initiating a return—you are deemed to have given your consent for us to collect and use that information solely for the purpose of fulfilling your request.

If we request your personal information for a secondary purpose, such as sending marketing communications, we will either seek your explicit consent directly or provide you with a clear opportunity to decline.

How can you withdraw your consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or to continue collecting, using, or disclosing your personal information at any time. To do so, please contact us at service@lumivragems.com (please update the email address if needed).
Alternatively, you may opt out of marketing communications by following the unsubscribe link included in our emails.

SECTION 3 – DISCLOSURE

We may disclose your personal information only when required to do so by applicable law, regulation, legal process, or governmental request. Additionally, we may disclose your information if such disclosure is necessary to enforce our Terms of Service, protect our legal rights, or respond to claims of violation of third-party rights.

SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information will be deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 – THIRD-PARTY SERVICES

We may engage third-party service providers to perform functions on our behalf, such as payment processing, order fulfillment, analytics, and marketing. These providers are authorized to access personal information only as necessary to carry out their specific services and are contractually obligated to process your data in accordance with applicable privacy and data protection laws.

Please note that some third-party service providers—such as payment gateways and transaction processors—maintain their own privacy policies governing the information we must provide to them for your transaction. We recommend that you review their privacy policies to understand how your data will be handled.

Be aware that some providers may operate in jurisdictions outside of your own or ours. If you proceed with a transaction that involves the services of such providers, your personal information may be subject to the laws of the country or region in which the provider or its data centers are located. For example, if you are located outside the United States and your transaction is processed by a U.S.-based payment processor, your data may be subject to U.S. laws and regulatory access.

Once you leave our store’s website or are redirected to a third-party platform, this Privacy Policy and our Terms of Service no longer apply. We are not responsible for the content, practices, or policies of external websites and strongly encourage you to review their privacy terms before proceeding.

Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites.

Google Analytics

We use Google Analytics to collect non-personally identifiable information about user behavior and website traffic. This helps us better understand how visitors interact with our site and improve the user experience. Google Analytics may use cookies and other tracking technologies in accordance with its own privacy policy.

SECTION 6 – SECURITY

We are committed to protecting your personal information and maintaining the security and integrity of your data. We implement reasonable administrative, technical, and physical safeguards in accordance with industry best practices to help protect against unauthorized access, disclosure, alteration, or destruction of your personal data.

When you provide sensitive data, such as credit card information, it is encrypted during transmission using Secure Socket Layer (SSL) technology. Stored payment data is encrypted using AES-256 encryption, and our systems are designed to comply with the Payment Card Industry Data Security Standard (PCI-DSS).

While no method of transmission over the internet or electronic storage can be guaranteed to be 100% secure, we continuously evaluate and enhance our security practices to ensure your information is handled with the highest standards of confidentiality and integrity.

SECTION 7 – COOKIES

Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and support essential features such as shopping cart functionality. Cookies are small data files stored on your device that help us recognize your browser and remember certain information.

Below is a list of cookies that may be used on our site. This list is not exhaustive but reflects typical cookies used in our store environment:

  • _session_id: Unique session token, session-based. Enables Shopify to store information about your session (referrer, landing page, etc.).

  • _shopify_visit: No personal data stored. Persistent for 30 minutes from the last visit. Used by internal analytics to track visitor numbers.

  • _shopify_uniq: No personal data stored. Expires at midnight (visitor’s local time) the following day. Tracks the number of visits to our store by a single customer.

  • cart: Unique token, persists for 2 weeks. Stores information about the contents of your shopping cart.

  • _secure_session_id: Unique session token, session-based. Maintains a secure session.

  • storefront_digest: Unique token, persists indefinitely. Used to verify access if the store is password-protected.

  • PREF: Set by Google. Persistent for a short period. Tracks visits and traffic source behavior.

You can choose to accept or reject non-essential cookies at any time through your browser settings or our cookie consent banner (if enabled). By continuing to use our site, you consent to our use of cookies in accordance with this policy, unless you opt out.

SECTION 8 – AGE OF CONSENT

By accessing and using this website, you confirm that you are at least the age of majority in your country, state, or province of residence. If you are under the age of majority, you may only use this site with the involvement and consent of a parent or legal guardian.

If you are a parent or guardian and believe that your minor child has provided us with personal information without your consent, please contact us promptly. We will take steps to remove such information and restrict the minor’s access as necessary in accordance with applicable laws.

SECTION 9 – CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page and will become effective immediately upon posting unless otherwise stated.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. If we make any material changes to this policy, we will provide a prominent notice on our website and, where appropriate, notify you by email so that you remain aware of the information we collect, how we use it, and under what circumstances we may disclose it.

Your continued use of our website or Services after any changes constitutes your acceptance of the updated Privacy Policy.

CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we hold about you, or if you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, you are welcome to contact our Privacy Compliance Officer at:

Email: service@lumivragems.com

We are committed to protecting your privacy and will respond to your inquiry in a timely and appropriate manner, in accordance with applicable privacy regulations.


Business Name: GuangZhou TuoYu Network Technology You Xian Gong Si
Business Address: Room 1407-1408,No.56th,HanXing ZhiJie ,ZhongCun,Aoyuan City Tiandi 5 Dong,Panyu District, Guangzhou, Guangdong Province, China, 511495
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)
Phone Number: +86 15915782301
Email Address: service@lumivragems.com