Terms of Service

OVERVIEW

This website is operated by Lumivra. Throughout the site, the terms “we”, “us” and “our” refer to Lumivra. Lumivra offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the store shall also be subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update or replace any part of the Terms by posting updates to our site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your region or that you are the age of majority and have given us consent to allow any minors to use this site.
You may not use our products for any illegal or unauthorized purpose nor violate any applicable laws in your jurisdiction.
You must not transmit any malware or destructive code.
Violation of any terms may result in immediate termination of services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at our sole discretion, where permitted by applicable law.

You acknowledge and agree that, except for credit card information, any content you submit may be transferred unencrypted and (a) may pass through various networks, and (b) may be modified to meet the technical requirements of connecting networks or devices. All payment and credit card data is securely encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or misuse any portion of the Service, including access to the Service or contact details on the website through which the Service is provided, without our prior written consent.

Section headings in this agreement are for ease of reference only and do not affect the meaning or interpretation of the Terms.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS

We strive to ensure that all information on this site is accurate, complete, and up to date. However, we do not guarantee the accuracy, completeness, or timeliness of any content provided. The material on this site is intended for general informational purposes only and should not be the sole basis for making decisions without consulting more reliable, complete, or timely sources. Your use of any such material is at your own discretion and risk.

This site may include historical information, which is provided for reference only. Such content may not reflect the most current status or availability. We reserve the right to update or modify site content at any time without prior notice, but we are not obligated to do so. You agree that it is your responsibility to review our site periodically for any changes.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

We strive to provide accurate and up-to-date pricing information. However, product prices may be adjusted from time to time due to market conditions or other factors. Any such changes will be clearly reflected on the product pages, and we are not obligated to provide prior notice of price adjustments.

We reserve the right to modify, update, or discontinue any part of the Service, including product availability and features. In such cases, we will make reasonable efforts to notify customers when applicable, especially if changes impact existing or pending orders.

While we work to ensure service continuity, we are not responsible for any inconvenience or loss arising from temporary unavailability or changes in our offerings, except where required by applicable law.

SECTION 5 – PRODUCTS OR SERVICES

Some of our products and services are available exclusively online through our website. These items may be available in limited quantities and are subject to return or exchange in accordance with our Refund Policy: https://lumivragems.com/pages/return-exchange

We make every effort to display the colors, images, and product details as accurately as possible. However, due to variations in screen settings and device displays, we cannot guarantee that your monitor or device will display colors with complete accuracy.

We may, at times, limit the sale of certain products or services to specific geographic regions or jurisdictions, as permitted by law. These decisions will be made based on business and compliance considerations.

All product descriptions, availability, and pricing are subject to change without prior notice. If a product is discontinued or out of stock, we will update the product listing accordingly and, when possible, inform affected customers in a timely manner.

We are committed to providing quality products and services. If any product or service does not meet your expectations, please contact us and we will do our best to resolve the issue promptly, in accordance with our customer service policies and applicable consumer protection laws.

SECTION 6 – BILLING & ACCOUNT INFO

We aim to process all customer orders in a fair and transparent manner. While we reserve the right to review and manage orders to prevent fraud or abuse, we are committed to ensuring a smooth and reliable shopping experience for all customers.

In some cases, we may place limits on the quantity of items that can be purchased per customer, household, or order. These limitations may apply to orders placed under the same account, credit card, billing address, or shipping address. If any changes or cancellations are necessary, we will make reasonable efforts to notify you via the contact information provided at the time of purchase.

To ensure the successful processing and delivery of your order, you agree to provide current, complete, and accurate purchase and account information. Please keep your contact details and payment information updated at all times.

We do not accept orders intended for resale unless explicitly authorized. Orders that appear to be placed by resellers, wholesalers, or distributors may be reviewed and, if necessary, declined in accordance with our fair use and anti-fraud policies.

For more information about order changes, returns, or cancellations, please refer to our Refund Policy: https://lumivragems.com/pages/return-exchange

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools on our website to enhance your shopping experience. These tools are offered solely for your convenience. While we do not control or manage these tools, we aim to partner with reputable providers and ensure any tools made available are presented clearly.

You acknowledge that the use of such tools is entirely optional. Any third-party tools are provided “as available,” and your use of them is subject to the terms and policies set by the third-party providers. Before using any optional tools, we recommend reviewing and understanding their specific terms and privacy practices.

We are not liable for any issues that may arise from your direct interactions with these third-party tools or providers. However, we strive to list only tools that support a safe and transparent customer experience.

Any new services, tools, or features added to the website in the future will also be governed by our Terms of Service and will be disclosed clearly on the site.

SECTION 8 – THIRD-PARTY LINKS

Some content, products, or services available through our website may include materials provided by third parties.

Our website may contain links to third-party websites. These links are provided for your convenience and to offer additional resources. We do not own or control these websites and therefore cannot guarantee their content, availability, or business practices. We encourage you to review their terms and privacy policies before engaging in any activity or transaction on those sites.

We are not responsible for any issues, damages, or dissatisfaction arising from your use of third-party websites or services. If you have any concerns about a product or service offered on a third-party site, we recommend contacting the third party directly for support or resolution.

Our goal is to only share links to websites and services we believe are useful and trustworthy, but your discretion is advised when interacting with them.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit creative ideas, suggestions, proposals, plans, or other materials to us—whether in response to our request or voluntarily—you agree that we may use, edit, publish, or share such content in any medium, without obligation to provide compensation or acknowledgment, unless otherwise agreed in writing. However, we respect your privacy and intellectual property, and will handle your submissions in accordance with applicable privacy and copyright laws.

We are not obligated to review, monitor, or respond to any user-submitted content, but we reserve the right to remove or restrict content that we reasonably believe violates any laws, infringes the rights of others, or breaches these Terms of Service.

You agree not to post or share content that:

  • Infringes on any third-party rights, including copyright, trademark, privacy, or publicity rights.

  • Contains unlawful, abusive, defamatory, obscene, or harmful material.

  • Includes malware, viruses, or other code that may interfere with the functionality or security of our website.

You must not impersonate others or provide misleading information. You are solely responsible for the content you submit and the consequences of sharing it. We do not accept liability for user-generated content and encourage respectful, legal, and honest interactions.

SECTION 10 – PERSONAL INFORMATION

Any personal information you provide to us through our store is collected, processed, and protected in accordance with our Privacy Policy. You can review the full details of how we handle your personal data, including collection, use, storage, and your rights, by visiting: https://lumivragems.com/pages/privacy-policy

We are committed to safeguarding your privacy and ensuring your information is secure. By using our services, you consent to the practices described in our Privacy Policy.

SECTION 11 – ERRORS AND OMISSIONS

While we strive for accuracy, there may be occasional typographical errors, inaccuracies, or omissions on our site or within the Service, including but not limited to product descriptions, pricing, promotions, offers, shipping charges, transit times, and product availability.

We reserve the right to correct any such errors, inaccuracies, or omissions and to update or change information or cancel orders at any time without prior notice, even after an order has been submitted.

We are not obligated to update or amend information in the Service or on related websites except as required by law. The absence of a specified update or refresh date does not imply that all information has been reviewed or updated.

By using our Service, you acknowledge and accept that such corrections or changes may occur and agree that we shall not be held liable for any losses or damages arising from these situations.

SECTION 12 – PROHIBITED USES

In addition to other restrictions outlined in these Terms of Service, you are strictly prohibited from using the site or its content for any of the following purposes:

a) Engaging in any unlawful activities or promoting illegal conduct;
b) Soliciting others to perform or participate in unlawful acts;
c) Violating any applicable international, federal, state, provincial, or local laws, regulations, or ordinances;
d) Infringing or violating our intellectual property rights or those of any third party;
e) Harassing, abusing, threatening, defaming, discriminating against, or otherwise harming others based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other protected status;
f) Submitting false, misleading, or fraudulent information;
g) Uploading or transmitting viruses, malware, or any malicious code that may disrupt or harm the operation of the Service, related websites, or the internet at large;
h) Collecting, harvesting, or tracking personal information of others without their explicit consent;
i) Engaging in spam, phishing, pretexting, crawling, scraping, or any automated data collection practices;
j) Using the Service or site content for obscene, immoral, or inappropriate purposes;
k) Interfering with or attempting to bypass any security measures of the Service, related websites, or networks.

We reserve the right to suspend or terminate your access to the Service or any related website immediately if you violate any of these prohibited uses, without prior notice.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that any results obtained from the use of the Service will be accurate, complete, or reliable.

You acknowledge and agree that we may suspend, modify, or discontinue the Service, in whole or in part, at any time without prior notice.
Your use of, or inability to use, the Service is solely at your own risk.

Except as expressly stated by us, the Service and all products or services provided through the Service are offered on an "as is" and "as available" basis, without any warranties or guarantees of any kind, either express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and durability.

To the fullest extent permitted by applicable law, Lumivra Gems, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors shall not be liable for any damages of any kind, including but not limited to direct, indirect, incidental, punitive, special, consequential damages, lost profits, lost revenue, lost data, or replacement costs arising from or related to:

  • your use or inability to use the Service or any products purchased through the Service;

  • any errors, inaccuracies, or omissions in content;

  • any loss or damage resulting from use of or reliance on the Service or any content available through the Service;
    even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Lumivra Gems, its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees and legal costs, arising out of or related to:

  • your breach or alleged breach of these Terms of Service or any related documents incorporated by reference;

  • your violation of any applicable law, regulation, or third-party rights;

  • your use of the Service or products in a manner not authorized by these Terms.

This indemnification obligation shall survive the termination or expiration of your use of the Service.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the fullest extent permitted by applicable law. The invalid or unenforceable portion will be severed from these Terms without affecting the validity, enforceability, or applicability of the remaining provisions. The remainder of these Terms will continue in full force and effect.

SECTION 16 – TERMINATION

The rights, obligations, and liabilities of the parties accrued prior to the effective date of termination shall survive and remain enforceable notwithstanding the termination of this Agreement for any purpose.

These Terms of Service shall remain in full force and effect until terminated by either party. You may terminate this Agreement at any time by providing written notice to us or by ceasing all use of the Services and website.

We reserve the unilateral right, at our sole discretion and without prior notice, to suspend or terminate your access to the Services and/or this Agreement immediately upon any actual or suspected breach or non-compliance with any term or condition herein. Termination shall not relieve you of any payment obligations incurred prior to the termination date.

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not be deemed or construed as a waiver of such right or provision.

These Terms of Service, together with any policies, guidelines, or operating rules published by us on this site or otherwise related to the Service, constitute the entire agreement and understanding between you and us with respect to your use of the Service. They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any previous versions of the Terms of Service.

Any ambiguity or uncertainty in the interpretation of these Terms shall not be resolved against the drafting party but shall be interpreted in a fair and reasonable manner consistent with the intent of the parties.

SECTION 18 – CHANGES TO TERMS OF SERVICE

The most current version of these Terms of Service is always available for review on this page.

We reserve the exclusive right, at our sole discretion, to modify, update, amend, or replace any part of these Terms of Service at any time by posting the revised terms on our website. Such changes shall become effective immediately upon posting unless otherwise specified.

It is your responsibility to periodically review the Terms of Service to stay informed of any updates or modifications. Your continued access to or use of our website or Services after any changes have been posted constitutes your explicit acceptance of the revised Terms of Service.

If you do not agree to any changes, you must discontinue your use of the Services immediately.

SECTION 19 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:
Email: service@lumivragems.com

Company Name: GuangZhou TuoYu Network Technology You Xian Gong Si
Company Address: Room 1407-1408,No.56th,HanXing ZhiJie ,ZhongCun,Aoyuan City Tiandi 5 Dong,Panyu District, Guangzhou, Guangdong Province, China, 511495

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)
Phone Number: +86 15915782301